Digital Marketing Intelligence

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CRM administration: Roles and best practices guide

After years of working alongside CRM administrators, I’ve learned the single biggest difference between CRM platforms that drive revenue and ones that collect digital...

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Stop Measuring AI Search Like SEO: Here’s What To Track Instead

Measuring AI search like SEO? Learn what to track instead: visibility, recommendations, bot access, citations, and off-site signals that drive real value

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You probably haven’t heard of ‘desire lines,’ but they just reinvented this airport’s concourse

Inside Frankfurt Airport‘s new Terminal 3 building, there is a concourse that defies the standard logic of airport design. While the business model of...

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3 ways to build a more complete SEO ROI model

SEO attribution has always been messy. Unlike paid search, organic search lacks the same tracking granularity, has a lag between the work and the...

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Automation doesn’t eliminate vague objectives

It’s never been easier to hand marketing work over to automation. Ad platforms will manage bidding, targeting, and creative. CRMs will score leads, trigger...

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Blake Lively and Justin Baldoni’s feud ruined a $100 million brand. It’s a crucial lesson for every founder

The Blake Lively-Justin Baldoni legal fight is primarily a Hollywood “he said, she said” story, but as a founder, it should be read as a cautionary...

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