Leaders often treat fees as a pricing decision, but customers experience them as a trust decision. Every fee sends a signal about how a company thinks about the relationship — whether it’s trying to remove friction for customers or, sadly, monetize it. Some fees feel reasonable, while others feel...

Strong client relationships are not built through aggressive selling. They grow through trust, authenticity, and strategic connection. In this episode, Deborah Farone shares how professionals can build a thriving practice using relationship-based business development, niche positioning strategy, and authentic marketing approaches that feel natural instead of forced. Learn practical...

Email deliverability is cumulative, and AI email deliverability optimization works by reinforcing the sending behaviors that mailbox providers already measure over time. Mailbox providers evaluate authentication alignment, complaint rates, engagement patterns, and unsubscribe behavior across domains. In 2024, Gmail and Yahoo formalized stricter requirements for bulk senders, reinforcing a...

The silhouette could not change. This was the main parameter guiding the designers and engineers at KitchenAid as they set out to upgrade one of the brand’s hero product, the stand mixer. Used by amateur and professional bakers for more than 70 years, the classic stand mixer is a...

The OpenAI GPT Store launched in January 2024 with more than 3 million custom GPTs. Ask any team how many they still use, and the answer is usually zero or one. Most business GPTs fail because they’re built like novelties rather than tools. They’re too broad, under-tested, and launched...

The 2025 MarTech Replacement Survey, which offers a look at the application marketing teams replaced in 2025 and why, found a level of stability never before seen in its history. For the past five years, the survey found marketing automation platforms (MAPs) were the most-replaced tool in the martech....

Consistency is key to achieving any goal. Want to learn to play the piano? Practice consistently. Trying to get in shape for a sibling’s wedding? Exercise and eat healthily consistently. Want your brand to be seen and positioned as the premier choice in its industry by both your target...

Companies often assume that when mid-career women step back from leadership tracks, their ambition has faded. Our research suggests something else is happening. The real pressure point is caregiving strain. Caregiver strain is the cognitive, emotional, and logistical burden of coordinating care for children, parents, or other dependents—and our...

Advertisers can now generate short videos directly inside Google Ads using Veo, Google’s most advanced generative video model — no video production required. How it works. Upload up to three static images into Asset Studio and Veo generates videos up to 10 seconds long with natural motion, designed specifically...

The AI conversation in marketing has been dominated by two things: which tools to buy and how to write better prompts. Both are real skills. Neither one determines whether a marketing team gets genuine value from AI or just produces polished outputs that nobody trusts. What determines value is...